Planning and setting up the environment
We arrange the hosting and supporting services the application needs, taking usage, access, growth, and ongoing cost into account.
Infrastructure & hosting
We take care of where your software runs.
Launching the application is only part of the job. We plan and manage the hosting, releases, backups, and day-to-day checks that keep the software available to your business.
Discuss your projectWhen running the software becomes another job for your team
An application needs a suitable home, a way to release changes, and a plan for problems. These responsibilities can fall between a software provider, a hosting company, and your own staff.
We make those responsibilities explicit. We review how the application is used, how important availability is, and what your existing arrangements cover. Then we agree the environment and operating services that fit the business.
What we take care of
Releasing changes
We prepare a repeatable way to test and deploy updates, including recovery steps if a release causes a problem.
Backups and visibility
We define what gets backed up, how recovery is checked, and which application conditions should be monitored or brought to someone’s attention.
Ongoing care
We can look after routine updates and operational issues within an agreed support arrangement, with clear contacts and responsibilities.
What we need from you
Tell us when the software is needed, what an interruption would affect, and any requirements for where information is held. We’ll explain the options and recurring responsibilities.
A clear home and a clear owner for each responsibility
Hosting costs, account ownership, coverage hours, response arrangements, and recovery expectations are agreed as part of the service. You should know what is included and how to raise an issue.
- A configured environment for the application
- Deployment and recovery procedures
- Agreed monitoring, backup, and support responsibilities
Questions about infrastructure & hosting
Can you use hosting we already have?
We can review the existing environment and work within it where it suits the application and your requirements. A move is discussed when there is a clear reason for it.
Does this include around-the-clock support?
Support hours, response expectations, and escalation are defined in the engagement. We do not assume a particular level of coverage before agreeing your needs and the service.
Who owns the hosting accounts?
Account ownership, access, billing, and any future handoff are agreed before setup. We can work with your requirements for business-owned accounts.
Tell us what you want to change.
Bring the problem, the idea, or the system that needs attention. We’ll help work out the next step and what we can take off your plate.